Terms & Conditions
These terms and conditions apply to every order placed with Smith & Granville. By placing an order, you agree to these terms. Nothing in these terms limits your rights under applicable Canadian federal and provincial consumer protection laws.
1. Definitions
"We", "us", "our": Smith & Granville.
"You", "customer": the person placing an order on our website.
"Order": a purchase of one or more products through our website.
"Day": calendar day.
2. Products and prices
All prices are shown in Canadian dollars (CAD). We do our best to describe and photograph our products accurately, but small differences in colour or finish may occur due to screen settings. Obvious errors in prices or product information do not bind us; if this affects your order, we will contact you and you may cancel free of charge.
3. Placing an order
Your order is confirmed once you receive our order confirmation email. We may refuse or cancel an order in exceptional cases (for example suspected fraud or a stock issue); in that case you will receive a full refund.
4. Payment
Payment is made securely at checkout using the payment methods shown. Your order is processed once payment has been received.
5. Shipping and delivery
Orders are processed within 24 hours and shipped directly from our supplier. The average delivery time is 7 to 14 days. Shipping is free of charge. You will receive a tracking link 1 to 2 days after your purchase. Delivery times are estimates; if your order has not arrived 3 days after the estimated delivery time, please contact us.
6. Cancelling an order
- You can cancel free of charge within 1 hour of placing your order.
- After 1 hour, you can still cancel as long as your order has not been processed for shipping, for a cancellation fee of CA$7.50, which is deducted from your refund.
- Once your order is being prepared or has shipped, it can no longer be cancelled. You can still return or exchange it under sections 7 and 8.
To cancel, email support@ashworthboutique.com with your order number.
7. Returns (change of mind)
You may return items within 30 days of receiving them. Items must be unworn, unwashed and in their original condition. Return shipping costs for change-of-mind returns are your responsibility. Please choose DDP (Delivered Duty Paid) to avoid customs issues. Contact us first to receive the return form and return address. Refunds are made within five business days of receiving your return. See our Exchange & Returns page for the full process.
8. Exchanges
You may exchange items for a different size or colour within 30 days of receiving them. Items must be unworn, unwashed and in their original condition. An exchange fee of CA$34.95 applies per exchange, covering the processing and shipping of your replacement item. Return shipping of the original item is your responsibility. Your replacement is shipped once we receive the original item.
9. Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within a reasonable time with your order number and photos. We will offer a repair, replacement or refund, and we cover the return shipping costs in these cases.
10. Liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for delays caused by events beyond our reasonable control, such as carrier or customs delays. This does not affect your rights under Canadian consumer protection law.
11. Privacy
We handle your personal information as described in our Privacy Policy.
12. Complaints and contact
Questions or complaints? Email us at support@ashworthboutique.com or use our contact page. We aim to reply within 2 business days.
13. Changes
We may update these terms from time to time. The version shown on our website at the time of your order applies to that order.
