Frequently Asked Questions (FAQ)

Question: When can I expect to receive my order?

Answer: The average delivery time is 7 to 14 days. This is because our products are shipped directly from the supplier to you. This unique model saves us significant storage and transport costs, so we can offer lower prices than our competitors while still covering shipping.

Question: The estimated delivery time has passed. Where is my order?

Answer: In 99% of cases, orders arrive within the estimated time. Unfortunately, delays can sometimes happen. You can check your order status via the link below:

Track my order

Haven't received anything 3 days after the estimated delivery time? Please contact us.

Question: Some items from my order are missing. How is that possible?

Answer: As we now work with a single dedicated supplier, orders are usually delivered in one shipment. If an item is missing, you'll usually receive it within 2 to 3 days.

Question: What are the shipping costs?

Answer: We cover the shipping costs for your order. 🚚✨

Question: Can I cancel my order?

Answer: Yes, free of charge within 1 hour of purchase. After that, cancellation is possible for a fee of CA$7.50 as long as your order hasn't been processed for shipping. See our Exchange & Returns page for details.

Question: Can I exchange an item for a different size or colour?

Answer: Yes, within 30 days of receiving your order, for an exchange fee of CA$34.95. See our Exchange & Returns page for details.