Exchange & Returns

CANCELLATION POLICY

Changed your mind? You can cancel your order free of charge within 1 hour of purchase.

After that, you can still cancel as long as your order hasn't yet been processed for shipping, for a cancellation fee of CA$7.50. This amount is deducted from your refund and covers the payment processing fees we can't recover.

Once your order is being prepared or has shipped, it can no longer be cancelled. You can still return or exchange it under our 30-day policy below.

To cancel, email us at support@ashworthboutique.com with your order number.

EXCHANGE POLICY

Need a different size or colour? You can exchange your item within 30 days of receiving it. Items must be unworn, unwashed and in their original condition.

An exchange fee of CA$34.95 applies per exchange. This covers the processing and shipping of your replacement item. Return shipping of the original item is your responsibility.

To request an exchange, email us your order number and the size or colour you'd like. We'll send you the return form and ship your replacement as soon as we receive the original item.

RETURN POLICY

You can return your order up to 30 days after receiving it, and we guarantee the purchase amount will be credited to your account within five business days of receiving your return. Please note that for change-of-mind returns, return shipping costs are your responsibility and can be high, as items must be sent back to China. However, after discussion, you may be eligible for a partial refund without having to return the product.

Faulty, damaged or incorrect item? Contact us with your order number and photos. We'll offer a repair, replacement or refund, and we cover the return shipping costs. This does not affect your rights under applicable Canadian consumer protection laws.

IMPORTANT:

To avoid customs issues, choose the DDP (Delivered Duty Paid) option when returning your order. Otherwise, returned goods may not reach our warehouse and could be held at customs.

Easy returns and exchanges in three simple steps:

Step 1: Fill in the return form

Send us an email to receive the return form.

Step 2: Send your order

Send the items together with the completed return form to the address stated on the form. Make sure to use a tracking number for the parcel! As the sender, you are responsible for the shipment and we want to avoid any misunderstandings.

Step 3: Receive your refund or replacement

Once we receive the parcel, we'll process your refund within five business days, or ship your replacement item if you requested an exchange.